Terms of service

Effective Date: August 19, 2026

Welcome to Uduvia, an online store offering decorative hanging accessories across our Nature & Harmony, Light & Sparkle, and Festive & Lucky collections.

These Terms of Purchase set out the conditions that apply to transactions completed through our website. By placing an order with Uduvia, you agree to these terms together with our Privacy Notice, Terms of Service, and other applicable store policies. Please review the following provisions before completing your purchase.

1. Eligibility to Purchase

By placing an order through our website, you confirm that you are at least 18 years old, or otherwise legally permitted to enter into a binding purchase agreement in your jurisdiction.

You also confirm that purchasing and using our decorative accessories is lawful in your location and that you will use the products in accordance with applicable local laws and regulations.

Where permitted, certain customer service communications may be retained for security, service quality, or transaction verification purposes.

2. Personal Information & Payment Security

Personal and payment-related information is handled in accordance with our published Privacy Notice.

Payment transactions may be processed through third-party payment service providers using applicable security measures. By interacting with Uduvia and completing a transaction, you acknowledge the collection and processing of information necessary to operate our store, provide customer support, and fulfill your order.

Our privacy practices may be updated from time to time in accordance with applicable requirements.

3. Order Review and Acceptance

Uduvia reserves the right to review, place on hold, decline, or cancel an order where reasonably necessary.

This may occur in circumstances including:

  • Insufficient product availability
  • Suspected payment or transaction irregularities
  • Obvious pricing or technical errors
  • Additional verification requirements

If Uduvia cancels an order after payment has already been collected, the applicable amount will be returned to the original payment method.

Product pricing, specifications, availability, and promotional offers may also be changed where permitted.

4. Product Information and Display

We make reasonable efforts to present product photographs, descriptions, dimensions, materials, and other information as accurately as possible.

However, minor differences may occur because of screen settings, lighting, photography, manufacturing tolerances, or other production-related variations. Colors and appearance displayed on your device may therefore differ slightly from the physical product.

If an item materially differs from its stated description, you may contact our customer service team and follow the applicable resolution procedures.

5. Pricing Errors

Although we aim to maintain accurate pricing across our website, occasional technical or administrative errors may occur.

If an order is affected by an obvious pricing mistake, Uduvia may correct the error, place the transaction on hold, or cancel the affected order where permitted by law.

If payment has already been completed and the order cannot be fulfilled at the correct price, the relevant amount will be refunded to the original payment method.

6. Inventory and Delivery Estimates

Product availability displayed on our website is provided as an indication and cannot always be guaranteed.

Order preparation and international transportation times may vary depending on product availability, destination, carrier operations, customs procedures, weather conditions, and other logistical factors.

Standard international delivery may take up to approximately 30 days following successful payment processing in certain circumstances.

If an item becomes unavailable after your order has been placed, we will contact you and provide an appropriate resolution regarding the affected product.

7. International Orders

Customers placing cross-border orders acknowledge that certain differences may apply depending on the destination country or region, including:

  • (a) Certain warranties or service arrangements may not be available in all regions.
  • (b) Customer service or support options may vary by destination.
  • (c) Product instructions, descriptions, or related information may primarily be provided in English.
  • (d) Packaging, labeling, or presentation may differ from local standards or expectations.

Customers are responsible for confirming that the products they purchase may legally be imported, received, possessed, and used in their destination jurisdiction.

8. Customs Duties and Taxes

The amount displayed at checkout may include certain applicable taxes and shipping charges.

However, depending on the destination, customers may also be responsible for customs duties, import taxes, VAT, handling fees, or other charges imposed by local authorities unless such fees are already collected during checkout or applicable law requires otherwise.

9. Governing Law and Business Information

These Terms of Purchase and transactions completed through the Uduvia website are governed by the applicable laws relating to the operating company and this online storefront, subject to any mandatory consumer rights that apply in the customer's jurisdiction.

This website is operated by:

  • Brand Name: Uduvia
  • Operating Company: Skruacioe INC
  • Registered Address: 1639 Franklin St 
    Denver CO 80218
    US

Customer Support

If you have questions about these Terms of Purchase or require assistance with an existing order, please contact our support team:

  • Support Email: support@uduvia.com
  • Customer Service Line: +1 608-289-2507