FAQs
Welcome to the Uduvia Help Center. Here you can find useful information about placing orders, payment methods, shipping, order changes, and after-sales support. If your question is not covered below, please contact our customer service team at support@uduvia.com and include your Order Number together with the email address used for your purchase so we can assist you more efficiently.
Orders & Payments
Q: How can I use a discount code?
A: You can apply an eligible promotional code during checkout by following these steps:
- Select the decorative hanging accessory you would like to purchase and add it to your cart.
- Open your shopping cart and continue to the checkout page.
- On Mobile: Tap the order summary section to display the discount code field, then enter your code.
- On Desktop: Enter your code in the discount or gift card field shown on the checkout page.
- Select "Apply" and confirm that the discount has been reflected in your order total before completing payment.
Q: What payment methods are available?
A: Uduvia uses secure third-party payment processing services. Depending on the options displayed at checkout, available payment methods may include:
- PayPal
- Major Credit and Debit Cards, including Visa, MasterCard, American Express, and Diner’s Club
- Digital Wallets such as Apple Pay and Google Pay
Q: How much is shipping?
A: Uduvia generally offers a standard international flat-rate shipping fee of $5.99 USD. The final shipping cost may vary slightly depending on the delivery destination or applicable promotional offers. Any shipping charge will be clearly displayed during checkout before you place your order.
Shipping & Delivery
Q: Does Uduvia offer international shipping?
A: Yes. Uduvia ships to supported destinations through our international fulfillment network. Products from our Nature & Harmony, Light & Sparkle, and Festive & Lucky collections may be dispatched from different available fulfillment locations depending on inventory and destination.
Q: How long does delivery usually take?
A: After order processing and warehouse preparation are completed, standard international shipping generally takes approximately 10 to 20 business days.
Q: How can I track my package?
A: Once your order has been shipped, you will normally receive an email containing your tracking number. You can use this information to check the latest shipment status through the relevant courier or supported tracking service.
Q: Why is my tracking information not updating?
A: Tracking systems may require approximately 24 to 48 hours after dispatch before new shipment information becomes visible. Temporary gaps in tracking updates may also occur while international packages are moving between transportation hubs, customs facilities, or different regions.
Q: Why did I receive my order in separate packages?
A: Orders containing multiple items may occasionally be fulfilled from different warehouse locations according to inventory availability. As a result, items from our Nature & Harmony, Light & Sparkle, or Festive & Lucky collections may arrive in separate parcels, each with its own tracking number.
Order Changes & Cancellations
Q: Can I change my shipping name, address, or phone number?
A: Changes may be possible if your order has not yet entered the fulfillment process. Please contact support@uduvia.com as soon as possible with Urgent: Address Change in the subject line and provide:
- Your Order Number
- The email address used when placing the order
- Your complete corrected shipping information
Please Note: Once your parcel has been processed or transferred to the courier, we may no longer be able to modify the delivery information. In some situations, you may need to contact the carrier directly.
Q: Can I change an item or adjust the quantity in my order?
A: Order modifications may be available only within a limited period before fulfillment begins. Please email support@uduvia.com promptly with Urgent: Order Change in the subject line and include:
- Your Order Number
- Your checkout email address
- A clear description of the requested changes
We can only make adjustments if the order has not already been processed or packed.
Q: Can I cancel my order?
A: Cancellation requests may be accepted before the order enters fulfillment or is transferred to the shipping provider. Once the order has been processed for shipment or marked as shipped, cancellation may no longer be possible. Please contact support@uduvia.com as soon as possible if you need to request a cancellation.
Product Issues & After-Sales Support
Q: What should I do if my item arrives damaged?
A: If your decorative hanging accessory arrives damaged, please contact support@uduvia.com and provide the following:
- Your Order Number and the email address associated with the order
- Clear photos or a short video showing the damaged item
- A photo of the shipping label on the original package
Our support team will review the information and assist you with an appropriate solution.
Q: What should I do if the product has a defect?
A: If you notice an apparent product defect, please email support@uduvia.com with your Order Number, a brief description of the issue, and clear photos showing the affected area. Our team will review your request and provide further assistance.
Q: What if an item is missing or I received the wrong product?
A: Please contact support@uduvia.com with your Order Number and provide a photo of the incorrect item received, or clearly identify which item is missing from your order. Our customer service team will review the situation and help arrange an appropriate resolution.
Order Emails & Tracking Notifications
Q: Why have I not received my order confirmation?
A: Please first check your spam, junk, or promotional email folders. If you still cannot locate the confirmation message, contact support@uduvia.com and provide the email address or phone number used during checkout so our team can help locate your order details.
Q: Why have I not received my tracking number?
A: Tracking information is generally issued after your order has completed the initial processing stage and has been prepared for shipment. If you have not received tracking details within the expected processing period, check your spam or junk folders and then contact support@uduvia.com for further assistance.
Contact Us
- Brand Name: uduvia
- Operating Company: Skruacioe INC
-
Corporate Address: 1639 Franklin St
Denver CO 80218
US - Support Email: support@uduvia.com
- Customer Hotline: +1 608-289-2507