Shipping & Delivery

Effective Date: August 19, 2026

Thank you for shopping with Uduvia. We understand the importance of receiving your decorative hanging accessories in a timely and reliable manner. This Shipping Policy explains our standard order processing procedures, estimated delivery timeframes, tracking practices, and other important shipping conditions.

1. Order Processing

After your order has been successfully confirmed, our fulfillment team begins preparing, checking, and packaging the products for shipment. This process generally takes up to three (3) business days before the parcel is transferred to the carrier.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

2. Shipping Time and Cost

Once dispatched, standard international delivery generally takes approximately 10 to 20 business days.

Uduvia applies a standard international flat-rate shipping fee of $5.99 USD for supported destinations, unless a different rate is displayed at checkout due to promotional or regional conditions.

3. Possible Delivery Delays

Although we aim to maintain reliable delivery times, delays may occasionally occur due to factors outside our direct control. These may include customs inspections, severe weather, transportation disruptions, carrier congestion, or other unexpected logistical conditions.

We appreciate your understanding when such delays affect the estimated delivery schedule.

4. Shipment Tracking

Once your order has been dispatched, a Shipping Confirmation email containing your tracking number will be sent to the email address associated with your purchase.

You may use the following tracking service to review available shipment updates:

  • Tracking Service: www.17track.net

Please note that tracking information may take several days after dispatch to appear or update while carrier systems synchronize shipment data.

5. Multiple Shipments

Orders containing multiple products, including items from our Nature & Harmony, Light & Sparkle, and Festive & Lucky collections, may occasionally be shipped separately.

This may occur when items are stored at different fulfillment locations. When an order is divided into multiple parcels, separate tracking information may be provided for each shipment.

6. Order and Address Changes

Requests to modify an order or shipping information should be submitted as soon as possible, preferably within 12 hours of placing the order.

Please contact support@uduvia.com and provide:

  • Your Order Number and the email address used for the purchase.
  • A clear explanation of the information or order details that need to be changed.

While we will make reasonable efforts to assist, changes cannot be guaranteed once an order has entered processing, packing, or shipment preparation.

7. Unsuccessful or Unclaimed Deliveries

If a carrier is unable to complete delivery, the parcel may be held at a local postal facility, courier location, or other designated collection point.

Customers are responsible for following the carrier's instructions and arranging collection where necessary. Uduvia may not be responsible for packages returned, abandoned, or otherwise undeliverable because of incorrect shipping details or failure to collect the parcel within the carrier's required timeframe.

8. Delayed Tracking Updates

Before contacting our support team regarding a delayed shipment, please review your latest tracking information.

  • Recent Updates: If the tracking record has been updated within the previous seven (7) days, the parcel may still be moving normally through the carrier network.

  • No Recent Movement: If there has been no tracking activity for more than seven (7) consecutive days, please contact support@uduvia.com with your Order Number so our team can review the shipment status.

9. Lost or Missing Packages

If a shipment appears to be lost, our support team may review the available tracking information and contact the relevant carrier where appropriate.

  • Confirmed Lost in Transit: If a package is confirmed as lost during transportation, Uduvia may provide a replacement shipment at no additional charge.
  • Marked as Delivered: Once tracking records indicate that a package has been successfully delivered to the shipping address provided with the order, delivery is generally considered complete. If you cannot locate a package marked as delivered, we recommend first checking with household members, neighbors, building management, and the local delivery provider.

10. International Fulfillment

  • Shipping Destinations: Uduvia offers delivery to supported international destinations. If we are unable to ship an order because of local restrictions or logistical limitations, we will contact you and provide an appropriate resolution, including a refund where fulfillment is not possible.
  • Fulfillment Locations: Depending on inventory availability, destination, and product selection, orders may be dispatched from different fulfillment facilities, logistics partners, or manufacturing partners.

11. Additional Shipping Terms

By placing an order with Uduvia, you acknowledge the following:

  • Delivery Estimates: Shipping and delivery timeframes are estimates and are not guaranteed arrival dates.
  • Customs and Import Charges: Customers may be responsible for applicable customs duties, import taxes, VAT, or other charges imposed by authorities in the destination country where such fees are not collected during checkout.
  • Shipping Information: Customers are responsible for providing complete and accurate delivery information. Uduvia may not be responsible for delivery problems resulting directly from incorrect or incomplete information provided during checkout.

Customer Support

For questions regarding shipping, tracking, or an active order, please contact our customer support team:

  • Brand Name: uduvia
  • Operating Company: Skruacioe INC
  • Business Address: 1639 Franklin St 
    Denver CO 80218
    US
  • Support Email: support@uduvia.com
  • Customer Service Line: +1 608-289-2507