Return & Refund Policy

Effective Date: August 19, 2026

Thank you for shopping with Uduvia. We are committed to providing decorative hanging accessories that meet our quality expectations. If you experience an issue with your order, please contact our support team at support@uduvia.com and include your Order Number together with the email address used during checkout. Please review the return and resolution terms below.

1. Final Sale Policy

All purchases made through the Uduvia online store are generally considered final sale. We do not accept standard returns or exchanges for reasons such as change of mind, personal preference, or selection of the wrong style.

Exceptions may apply when an item arrives with a verified manufacturing defect, significant transit damage, or when an incorrect product has been sent due to a fulfillment error.

2. Damaged, Defective, or Incorrect Items

Although we aim to inspect products before shipment, issues may occasionally occur during fulfillment or transportation. If an item from our Nature & Harmony, Light & Sparkle, or Festive & Lucky collections arrives damaged, defective, or different from what you ordered, please notify us promptly.

Claims must be submitted within seven (7) calendar days from the confirmed delivery date.

Please email support@uduvia.com and provide:

  • Your Order Number and the email address associated with the purchase.
  • A clear description of the damage, defect, or incorrect item.
  • Clear photographs or a short video showing the relevant issue.

Our support team will review the submitted information. Approved resolutions are determined based on the circumstances of each claim and may include a replacement, partial refund, or full refund where appropriate.

3. Refund Processing

If a refund is approved, the authorized amount will be returned to the original payment method used for the purchase.

Refunds are generally reflected within 7 to 12 business days after processing. Actual posting times may vary depending on your bank, card issuer, or payment provider.

4. Replacement and Exchange Terms

Uduvia does not offer standard exchanges for different designs, styles, colors, or alternative products.

Where a product is confirmed to have arrived damaged, defective, or incorrect, we may approve a replacement for the same item or variant, subject to availability and the outcome of the claim review.

5. Unapproved Returns

Please do not send products back to Uduvia or any associated warehouse without receiving prior written authorization from our customer support team.

A claim must first be submitted and approved before any return shipment is made. Packages sent without prior authorization may be refused and may not qualify for a refund, replacement, or other resolution.

Uduvia is not responsible for unauthorized return shipments sent without confirmed return instructions.

Contact Customer Support

If you have questions about this Return Policy or need to submit a product claim, please contact us using the information below:

  • Brand Name: uduvia
  • Operating Company: Skruacioe INC
  • Business Address: 1639 Franklin St 
    Denver CO 80218
    US
  • Customer Support Email: support@uduvia.com
  • Customer Service Line: +1 608-289-2507